BetterSelf AI provides workflow software for psychologists. By creating an account, accessing the service, or continuing to use it, you agree to these Terms of Service and the Privacy Policy.
1. Agreement and eligibility
You must provide accurate account information, be legally able to enter this agreement, and use BetterSelf AI only within your professional competence, authority, and applicable rules. If you use the service for a practice or organisation, you confirm that you are authorised to accept these terms for it.
BetterSelf AI may require professional or account verification. Registration does not itself confirm licensure, competence, or suitability for a particular clinical service.
2. The service
BetterSelf AI is clinician workflow software. It supports client records, consent and intake workflows, assessments made available in the platform, AI-assisted clinical drafting, case formulation, treatment planning, clinical documentation, outcome review, and related practice administration.
The service is a documentation and workflow aid. It is not a replacement for a psychologist, medical service, professional supervision, or independent clinical judgment.
3. Not an emergency or crisis service
BetterSelf AI does not provide emergency monitoring, crisis response, or guaranteed real-time alerts. Users must maintain their own emergency, safeguarding, escalation, and referral procedures and use appropriate local emergency services when urgent help is required.
4. Accounts and security
Accounts are for the authorised user and must not be shared. Users must protect passwords, verification codes, sessions, and trusted devices; keep contact information current; and promptly report suspected compromise to admin@bsai.online.
You are responsible for actions taken through your account unless caused by BetterSelf AI's failure to apply its implemented security controls. Attempts to bypass authentication, tenant isolation, permissions, rate limits, or other safeguards are prohibited.
5. Clinical responsibility
The psychologist remains responsible for assessment selection, clinical interpretation, diagnosis, formulation, treatment, documentation, risk decisions, safeguarding, referrals, and all other professional decisions. Users must verify the accuracy and appropriateness of information before relying on it or placing it in a final record.
BetterSelf AI does not guarantee that a workflow, assessment, draft, recommendation, or report is complete or appropriate for a particular client. Professional standards and applicable law take priority over software prompts or defaults.
6. AI-assisted features
AI-assisted output may include drafts, summaries, possible considerations, and workflow suggestions. It can be incomplete, inaccurate, or unsuitable. It must be treated as an AI-assisted draft and reviewed, corrected, and approved by the psychologist.
Users must not present unreviewed AI output as a final clinical record, definitive diagnosis, emergency assessment, or substitute for professional judgment. BetterSelf AI does not guarantee AI accuracy or clinical outcomes.
7. Client data and consent
You may enter client information only when you have appropriate authority, consent, and a professional and legal basis to do so. You must follow applicable confidentiality, record-retention, safeguarding, and client-access obligations.
Use only the information needed for the clinical purpose and do not place passwords, authentication codes, or unrelated sensitive material in free-text fields. Data handling is also governed by the Privacy Policy.
8. Trial and subscription terms
New eligible psychologist accounts receive a 30-day trial. The current trial uses the Starter-level active-client limit. Creating repeated or misleading accounts to obtain additional trials is not permitted.
The current monthly plans are:
- Starter: Rs. 3,500 per month, up to 10 active clients.
- Growth: Rs. 5,500 per month, up to 25 active clients.
- Unlimited: Rs. 12,500 per month, with no active-client count limit.
Archived or inactive records are handled according to the platform's current active-client rules. Explicit administrative limits or grants shown in an account may apply where authorised. The portal displays the selected plan, current status, usage, and relevant period dates.
9. Manual payment verification
BetterSelf AI currently uses manual bank-transfer verification, not automatic card or bank debiting. Selecting a paid plan creates or reuses a pending payment for the displayed plan and amount. The user follows the displayed payment instructions and submits a transaction reference, payment date, and any optional note.
A pending payment does not activate a paid subscription. The plan is activated only after an authorised platform administrator verifies and approves the payment. Rejected payment details do not activate the plan; the rejection reason and available resubmission path are shown where supported.
Users must confirm the displayed plan, amount, and payment instructions before transferring funds. Payment corrections or refund questions are handled through admin@bsai.online, subject to applicable law and the circumstances of the verified payment.
10. Acceptable use
You must not:
- use the service unlawfully or outside professional authority;
- access another user, client, tenant, or account without permission;
- upload malicious code or interfere with service security or availability;
- reverse engineer or probe the service except where law expressly permits;
- use AI output without the required clinician review;
- enter assessment content without the rights to reproduce or administer it; or
- use the service to provide emergency response or misleading guarantees of care.
11. Cancellation and termination
You may stop using the service or decide not to renew. Contact admin@bsai.online for account-closure, payment, or available export assistance. Access may continue or end according to the displayed trial or verified subscription period and account status.
BetterSelf AI may restrict or suspend access for material breach, non-payment, security risk, unlawful use, or where required to protect clients, users, the service, or legal obligations. Where appropriate, reasonable notice or an opportunity to correct the issue will be provided.
There is no promise of automated full-account export. Users should contact support before closure to discuss available record-export options and remain responsible for their own professional record obligations.
12. Ownership and licensed material
BetterSelf AI and its original software, branding, and content are protected by applicable intellectual-property rights. Users retain their rights in information they lawfully enter, subject to the processing needed to provide the service.
Assessment instruments and other third-party materials remain subject to their own licences and restrictions. An instrument's visibility in a catalogue does not necessarily mean it is available for administration. Users must respect licensing gates and must not add or reproduce material without sufficient rights.
13. Availability and changes
BetterSelf AI may perform maintenance, correct errors, update security controls, and change or retire features. Reasonable effort is made to operate the service reliably, but uninterrupted or error-free availability is not guaranteed. Users should maintain appropriate clinical continuity and downtime procedures.
14. Disclaimers and reasonable limitations
To the extent permitted by applicable law, BetterSelf AI is provided on an “as available” basis without guarantees of uninterrupted operation, AI accuracy, diagnosis, treatment result, or suitability for every clinical context.
BetterSelf AI is not responsible for clinical decisions, outcomes, or records that result from a user's failure to review information, follow professional duties, obtain appropriate consent, or maintain emergency procedures. To the extent permitted by law, BetterSelf AI is not liable for indirect, incidental, special, or consequential loss arising from use of the service. Nothing in these terms excludes liability that applicable law does not allow to be excluded.
15. Contact and updates
Questions about these terms, subscriptions, payments, account closure, or support can be sent to admin@bsai.online.
These terms may be updated when the service, commercial terms, or applicable requirements change. Material updates will be posted on this page with a revised effective date. Current plan details shown in the portal apply to new selections, subject to any specific existing subscription or grant already recorded for an account.